Refund Policy

Last updated: August 2026

At Avilura, we want you to be confident in every order. Please read our refund policy carefully before placing your order, as it outlines exactly when a refund applies.

When Refunds Apply

We offer refunds or replacements only in the following situations:

Damaged parcel - your order arrived visibly damaged, or the contents were damaged in transit
Incorrect product - you received a different item than what you ordered

Required Proof: Unboxing Video

To qualify for a refund or replacement under either situation above, you must provide an unedited unboxing/opening video of the parcel, filmed continuously from the moment the sealed package is first handled through to the box being fully opened and the contents shown. This video is required to verify the condition of the parcel and its contents upon arrival.

Without an unboxing video, we are unable to process a refund or replacement for damage or incorrect item claims.

What Is Not Covered

Change of mind after purchase
Ordering the wrong size or color by mistake
Normal wear and tear
Items damaged after delivery due to misuse

How to Request a Refund

Email us at avilurastore@gmail.com within 7 days of delivery
Include your order number, a description of the issue, and your unboxing video (or a link to it)
Our team will review your claim and respond within 2-3 business days

Refund Processing

Once approved, refunds are issued to your original payment method within 5-10 business days. Replacement items (if requested and available) ship out once your claim is approved.